Shipping

At Rock + Run we offer a fast and reliable shipping service at a reasonable price. We use both Royal Mail and Couriers to ensure that your order reaches you as quickly and efficiently as possible. Nearly all of our orders are sent on a tracked service, which means that virtually nothing goes missing, and when it does we will send out a replacement order free of charge.

UK Shipping Rates

  1. UK Shipping Service
  2. UK Next Day Courier Service
  3. Northern Ireland, Isle of Man, Isle of White, Scilly Isles
  4. Scottish Highlands
  5. Scottish Islands
  6. Channel Islands
  7. BFPO
  8. Saturday Deliveries
  9. Collect from Our Warehouse (Click & Collect)

International Shipping Rates

  1. Republic of Ireland
  2. Europe EU
  3. Europe Non EU
  4. USA
  5. Japan
  6. Australia and New Zealand
  7. Rest of World

Other Shipping Information

  1. Missed Deliveries
  2. Late Shipments
  3. Anything Else...

 

UK Shipping Service

Order Values Between Shipping Method Shipping Cost
£00.01 - £79.99 Royal Mail Tracked (2-3 Day) £4.50
£80.00 - £149.99 Royal Mail Tracked (2-3 Day) FREE
£150.00 and above DPD Courier (Next Working Day) FREE


Orders placed before 2.00pm Monday to Friday will be despatched same day.

Royal Mail Tracked

  • Occasionally some large items costing under £150 (crash pads, clip sticks etc.) will need to be sent with a courier (at no extra cost). Your shipping confirmation email will confirm the shipping method.
  • If you include a mobile number or an email address in your order, Royal Mail will contact you with updates on your delivery.


DPD Courier

  • This service will require a signature upon delivery and delivery times are during normal office hours.
  • If you include a mobile number or an email address in your order, DPD will contact you with updates on your delivery.

 

UK Next Day Courier Service

Order Values Between Shipping Method Shipping Cost
£00.01 - £149.99 DPD (Next Working Day) £6.50
£150.00 and above DPD (Next Working Day) FREE
£00.01 and above DPD (Next Working Day by 12:00 Noon) £16.00


Orders placed before 2.00pm Monday to Friday will be despatched same day.
Orders placed Friday before 2.00pm will be delivered Monday, after 2.00pm delivery will be Tuesday.

DPD Courier

  • This service will require a signature upon delivery and delivery times are during normal office hours.
  • If you include a mobile number or an email address in your order, DPD will contact you with updates on your delivery.



Northern Ireland, Isle of Man, Isle of White, Scilly Isles

Order Values Between Shipping Method Shipping Cost
£00.01 - £79.99 Royal Mail Tracked (2-3 Day) £4.50
£80.00 - £149.99 Royal Mail Tracked (2-3 Day) FREE
£00.01 - £149.99 DPD Courier (2 Day) £12.00
£150.00 and above DPD Courier (2 Day) FREE


Orders placed before 2.00pm Monday to Friday will be despatched same day.

Royal Mail Tracked

  • Occasionally some large items costing under £150 (crash pads, clip sticks etc.) will need to be sent with a courier (at no extra cost). Your shipping confirmation email will confirm the shipping method.
  • If you include a mobile number or an email address in your order, Royal Mail will contact you with updates on your delivery.


DPD Courier

  • This service will require a signature upon delivery and delivery times are during normal office hours.
  • If you include a mobile number or an email address in your order, DPD will contact you with updates on your delivery.



Scottish Highlands

For postcodes AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Order Values Between Shipping Method Shipping Cost
£00.01 - £79.99 Royal Mail Tracked (2+ Days) £4.50
£80.00 - £149.99 Royal Mail Tracked (2+ Days) FREE
£00.01 - £149.99 DPD Courier (2 Day) £12.00
£150.00 and above DPD Courier (2 Day) FREE


Orders placed before 2.00pm Monday to Friday will be despatched same day.

Royal Mail Tracked

  • Occasionally some large items costing under £150 (crash pads, clip sticks etc.) will need to be sent with a courier (at no extra cost). Your shipping confirmation email will confirm the shipping method.
  • If you include a mobile number or an email address in your order, Royal Mail will contact you with updates on your delivery.


DPD Courier

  • This service will require a signature upon delivery and delivery times are during normal office hours.
  • If you include a mobile number or an email address in your order, DPD will contact you with updates on your delivery.



Scottish Islands

  • For postcodes HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Order Values Between Shipping Method Shipping Cost
£00.01 - £79.99 Royal Mail Tracked (2+ Days) £4.50
£80.00 - £149.99 Royal Mail Tracked (2+ Days) FREE
£00.01 - £149.99 DPD Courier (2-5 Day) £12.00
£150.00 and above DPD Courier (2-5 Day) FREE


Orders placed before 2.00pm Monday to Friday will be despatched same day.

Royal Mail Tracked

  • Occasionally some large items costing under £150 (crash pads, clip sticks etc.) will need to be sent with a courier (at no extra cost). Your shipping confirmation email will confirm the shipping method.
  • If you include a mobile number or an email address in your order, Royal Mail will contact you with updates on your delivery.


DPD Courier

  • This service will require a signature upon delivery and delivery times are during normal office hours.
  • If you include a mobile number or an email address in your order, DPD will contact you with updates on your delivery.



Channel Islands

So the VAT can be removed from your order you will need to change your country from UK to either Jersey or Guernsey.
The value of the goods and shipping will be recalculated when you have entered your address details in the checkout.

Order Values Between Shipping Method Shipping Cost
£00.01 - £79.99 Royal Mail Tracked (2-3 Day) £4.50
£80.00 - £149.99 Royal Mail Tracked (2-3 Day) FREE
£00.01 - £149.99 DPD Courier (2 Day) £12.00
£150.00 and above DPD Courier (2 Day) FREE


Orders placed before 2.00pm Monday to Friday will be despatched same day.

Royal Mail Tracked

  • Occasionally some large items costing under £150 (crash pads, clip sticks etc.) will need to be sent with a courier (at no extra cost). Your shipping confirmation email will confirm the shipping method.
  • If you include a mobile number or an email address in your order, Royal Mail will contact you with updates on your delivery.


DPD Courier

  • This service will require a signature upon delivery and delivery times are during normal office hours.
  • If you include a mobile number or an email address in your order, DPD will contact you with updates on your delivery.



BFPO

Standard shipping rates apply for all orders to the Ruislip Depot. Click here for UK Shipping Service.

VAT can only be refunded from order if we receive a certificate of entitlement before the order is placed.



Saturday Deliveries

We have the facility to provide a guaranteed Saturday delivery service using DPD Couriers to many mainland locations in the UK.

The rate varies depending on the order and location, but will be a minimum of £30.

Please telephone us on 015395 64540 if you require this service, and before 1.00pm on a Friday.



Collect from Our Warehouse (Click & Collect)

This option is for customers who wish to collect their order from our warehouse near Milnthorpe, Cumbria (our location)

  • Please bring a copy of your confirmation email or order invoice for reference.
  • Collection times are 9am to 4.30pm Monday to Friday.
  • We will hold any orders in store for a maximum of 31 days. Orders not picked up after this time will be returned to stock and you will be refunded automatically.



 

 

 

Republic of Ireland

Order Values Between Shipping Method Shipping Cost
£00.01 and above DPD Courier (2 Day) £8.00

 

  • A signature will be required upon delivery
  • If you include a mobile number or an email address in your order, DPD will contact you with updates on your delivery.
  • For exceptionally heavy or bulky orders, or going to very remote areas we may contact you to request an additional payment towards the shipping cost. We will normally contact you within 1 working day if this is required.
  • We cannot send bouldering crash pads and liquid chalk products outside of the UK.
  • Any FREE shipping offers are only applicable to UK Mainland delivery addresses.



Europe EU

Country Shipping Method Shipping Cost
Austria DPD Courier (3 Day) £10.00
Belgium DPD Courier (2 Day) £8.00
Bulgaria Small Package* / DPD (4-7 Day) £16.00* / £28.00
Croatia DPD Courier (4-6 Day) £18.00
Cyprus Small Package* / TNT (2-7 Day) £16.00* / £70.00
Czech Republic DPD Courier (3-4 Day) £12.00
Denmark DPD Courier (3 Day) £10.00
Estonia DPD Courier (4-5 Day) £18.00
Finland DPD Courier (4-5 Day) £18.00
France DPD Courier (2-3 Day) £8.00
Germany DPD Courier (2-3 Day) £8.00
Greece Small Package* / DPD (4-9 Day) £16.00* / £28.00
Hungary DPD Courier (4-5 Day) £18.00
Italy DPD Courier (3-4 Day) £12.00
Latvia Small Package* / DPD (4-6 Day) £16.00* / £28.00
Lithuania Small Package* / DPD (4-6 Day) £16.00* / £28.00
Luxembourg DPD Courier (2 Day) £8.00
Malta Small Package* / TNT (2-6 Day) £16.00* / £70.00
Netherlands DPD Courier (2 Day) £8.00
Poland DPD Courier (4-5 Day) £18.00
Portugal DPD Courier (4-5 Day) £18.00
Romania Small Package* / DPD (4-6 Day) £16.00* / £28.00
Slovakia DPD Courier (3-4 Day) £12.00
Slovenia DPD Courier (4-5 Day) £18.00
Spain DPD Courier (3-4 Day) £12.00
Sweden DPD Courier (4-5 Day) £18.00

* Small Package. This is a Royal Mail service (3-10 Day). Only for an orders less than £150.00 weighing less than 1.5kg, and smaller than 45x35x16cm. Examples of products that we can send by this service include rockshoes or harnesses. If your order is too heavy or too large for Royal Mail we will contact you by email. We will give details on how to pay for any additional postage that will be required for your order to be sent by DPD.

  • A signature will be required upon delivery
  • If you include a mobile number or an email address in your order, DPD will contact you with updates on your delivery. (Not available in all countries).
  • For exceptionally heavy or bulky orders, or going to very remote areas we may contact you to request an additional payment towards the shipping cost. We will normally contact you within 1 working day if this is required.
  • We cannot send bouldering crash pads and liquid chalk products outside of the UK.
  • Any FREE shipping offers are only applicable to UK Mainland delivery addresses.



Europe Non EU

Albania, Andora, Armenia, Azerbaijan, Belarus, Bosnia, Georgia, Iceland, Kazakhstan, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, Norway, Russian Federation*, San Marino, Serbia, Switzerland, Turkey, Ukrane and Vatican City.

Orders to non-EU countries do not have to pay UK sales tax (currently 20%). The value of the goods and shipping will be recalculated when you have entered your address details in the checkout.

Please note that the customer is solely liable for any duties or tax that may have to be paid to the country of import.

*Russia: Delivery address must be a commercial address. We are unable to deliver to home addresses.

Order Values Between Shipping Method Shipping Cost
£00.01 - £149.99 Small Package £20.00
£00.01 and above TNT (2-8 Day) £70.00

* Small Package. This is a Royal Mail service (3-10 Day). Only for an orders less than £150.00 weighing less than 1.5kg, and smaller than 45x35x16cm. Examples of products that we can send by this service include rockshoes or harnesses. If your order is too heavy or too large for Royal Mail we will contact you by email. We will give details on how to pay for any additional postage that will be required for your order to be sent by TNT.

  • A signature will be required upon delivery
  • For exceptionally heavy or bulky orders, or going to very remote areas we may contact you to request an additional payment towards the shipping cost. We will normally contact you within 1 working day if this is required.
  • We cannot send bouldering crash pads and liquid chalk products outside of the UK.
  • Any FREE shipping offers are only applicable to UK Mainland delivery addresses.



USA

Orders to USA do not have to pay UK sales tax (currently 20%). The value of the goods and shipping will be recalculated when you have entered your address details in the checkout.

Please note that the customer is solely liable for any duties or tax that may have to be paid to the country of import.

Order Values Between Shipping Method Shipping Cost
£00.01 - £149.99 Small Package £22.00
£00.01 and above TNT (2-5 Day) £65.00

* Small Package. This is a Royal Mail service (3-10 Day). Only for an orders less than £150.00 weighing less than 1.5kg, and smaller than 45x35x16cm. Examples of products that we can send by this service include rockshoes or harnesses. If your order is too heavy or too large for Royal Mail we will contact you by email. We will give details on how to pay for any additional postage that will be required for your order to be sent by TNT.

  • A signature will be required upon delivery
  • For exceptionally heavy or bulky orders, or going to very remote areas we may contact you to request an additional payment towards the shipping cost. We will normally contact you within 1 working day if this is required.
  • We cannot send bouldering crash pads and liquid chalk products outside of the UK.
  • Any FREE shipping offers are only applicable to UK Mainland delivery addresses.



Japan

Orders to Japan do not have to pay UK sales tax (currently 20%). The value of the goods and shipping will be recalculated when you have entered your address details in the checkout.

Please note that the customer is solely liable for any duties or tax that may have to be paid to the country of import.

Order Values Between Shipping Method Shipping Cost
£00.01 - £149.99 Small Package £22.00
£00.01 and above TNT (2-6 Day) £75.00

* Small Package. This is a Royal Mail service (3-10 Day). Only for an orders less than £150.00 weighing less than 1.5kg, and smaller than 45x35x16cm. Examples of products that we can send by this service include rockshoes or harnesses. If your order is too heavy or too large for Royal Mail we will contact you by email. We will give details on how to pay for any additional postage that will be required for your order to be sent by TNT.

  • A signature will be required upon delivery
  • For exceptionally heavy or bulky orders, or going to very remote areas we may contact you to request an additional payment towards the shipping cost. We will normally contact you within 1 working day if this is required.
  • We cannot send bouldering crash pads and liquid chalk products outside of the UK.
  • Any FREE shipping offers are only applicable to UK Mainland delivery addresses.



Australia and New Zealand

Orders to Australia and New Zealand do not have to pay UK sales tax (currently 20%). The value of the goods and shipping will be recalculated when you have entered your address details in the checkout.

Please note that the customer is solely liable for any duties or tax that may have to be paid to the country of import.

Order Values Between Shipping Method Shipping Cost
£00.01 - £149.99 Small Package £24.00
£00.01 and above TNT (2 - 6 Day) £85.00

* Small Package. This is a Royal Mail service (3-14 Day). Only for an orders less than £150.00 weighing less than 1.5kg, and smaller than 45x35x16cm. Examples of products that we can send by this service include rockshoes or harnesses. If your order is too heavy or too large for Royal Mail we will contact you by email. We will give details on how to pay for any additional postage that will be required for your order to be sent by TNT.

  • A signature will be required upon delivery
  • For exceptionally heavy or bulky orders, or going to very remote areas we may contact you to request an additional payment towards the shipping cost. We will normally contact you within 1 working day if this is required.
  • We cannot send bouldering crash pads and liquid chalk products outside of the UK.
  • Any FREE shipping offers are only applicable to UK Mainland delivery addresses.



Rest of World

Orders to the Rest of World do not have to pay UK sales tax (currently 20%). The value of the goods and shipping will be recalculated when you have entered your address details in the checkout.

Please note that the customer is solely liable for any duties or tax that may have to be paid to the country of import.

Order Values Between Shipping Method Shipping Cost
£00.01 - £149.99 Small Package £24.00
£00.01 and above TNT (2-10 Day) £100.00

* Small Package. This is a Royal Mail service (3-14 Day). Only for an orders less than £150.00 weighing less than 1.5kg, and smaller than 45x35x16cm. Examples of products that we can send by this service include rockshoes or harnesses. If your order is too heavy or too large for Royal Mail we will contact you by email. We will give details on how to pay for any additional postage that will be required for your order to be sent by TNT.

  • A signature will be required upon delivery
  • For exceptionally heavy or bulky orders, or going to very remote areas we may contact you to request an additional payment towards the shipping cost. We will normally contact you within 1 working day if this is required.
  • We cannot send bouldering crash pads and liquid chalk products outside of the UK.
  • Any FREE shipping offers are only applicable to UK Mainland delivery addresses.



 

 

Missed Deliveries

Royal Mail

  • If your order cannot be delivered then your postman will leave you a card advising you of your missed delivery
  • Your local post office will hold items for 18 calendar days before returning them to us. Any redelivery date must be within 18 calendar days of the first delivery attempt.
  • 48 working hours notice is required for a redelivery (this will be the earliest date selectable online) - if your item is due to be returned prior to this point it will have to be collected.
  • For security reasons Royal Mail Tracked items cannot be redelivered to another address.

 

DPD (Courier Service)

  • If DPD cannot deliver a parcel because there is no one available to sign for it, they will leave a card and return the goods to their local depot where they will be available for collection or a redelivery can be arranged. If the goods are not collected/re-delivered the parcel will be automatically returned to us and you will be refunded the cost of your original order minus any charges we have received from DPD (£6.50 minimum)

 

What to do if your shipment is late:

If your order has taken longer than expected to arrive then please e-mail us: info@rockrun.com or call us on our Customer Service number +44 (0)153 956 4540. Normally the sooner we are made aware of a problem, the easier it is to sort out.

 

Anything Else...

In the very unlikely event that we cannot ship your order within 24 hours we will contact you via e-mail or phone with an expected delivery date.

We dispatch orders Monday - Friday, excluding Bank Holidays.

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